white airplane with smoke under blue sky

GlidePathCX’s Airport Industry Sentiment Score Declined to 7.90 from 7.99 Last Week

As airports and airlines struggle to efficiently serve the traveling public, passengers will need to continue to remain patient and to build in extra buffer time as they travel. The shortage of airline and airport industry staff is even having an effect even on the disembarkation process.

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silhouette of airplane in golden hour

Passenger Tracking Provide Airports With Insight Into Ever-Changing Consumer Demands, Standards

Products like Thanks Again from GlidePathCX, which provides ecommerce solutions in airports, prove their value in the form of a rewards program active in many airport shops and restaurants around the country, which can provide discounts, loyalty points and other savings in exchange for access to user data.

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red airplane

GlidePathCX’s Airport Industry Sentiment Score Dropped to 7.99 from 8.12 Last Week

Airlines, airports, and airport vendors alike are facing similar challenges when it comes to providing a high level of customer service. However, no matter what goes wrong during the passenger journey, and regardless of the cause, the airport tends to always get the blame.

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jet cloud landing aircraft

GlidePathCX’s Airport Industry Sentiment Score Increased to 8.12 from 7.89 Last Week

The rise in passenger sentiment can be attributed partially to lower expectations Given the relentless media portrayal of an airline industry in turmoil in both the U.S. and Europe, passengers seem resolved to the fact that their summer air travel experience may turn chaotic.

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woman walking on pathway while strolling luggage

Dufry to Buy Benettons’ Autogrill, Forming $6 Billion Group

The Benettons, who control Autogrill, will transfer their 50.3% stake to Dufry, receiving 0.158 new Dufry share for each Autogrill share, according to a statement early Monday. The Italian family will own as much as 25% of the group after the combination.

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gray plane wing

GlidePathCX’s Airport Industry Sentiment Score Declined to 7.89 from 7.95 Last Week

The Friday that kicked off the 4th of July weekend reached a new low sentiment score of 7.05 out of 10.0 as passengers voiced their displeasure over canceled flights.

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photo of air new zealand in flight

Economy passengers could soon lie down on airplanes—meet the airline that’s doing it first

One airline wants to cure to these traveling ailments: Air New Zealand recently announced the world’s first lie-flat “pods” for economy class airplanes, set to debut in 2024.

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graph and line chart printed paper

GlidePathCX’s Airport Industry Sentiment Score Rose to 7.95 from 7.70 Last Week

During the past 7 calendar days, the U.S. airport industry’s overall sentiment score rose from 3.25% to 7.95 from 7.70, but remained below the pre-covid benchmark of 8.30.

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