GlidePathCX’s Airport Industry Sentiment Score Declined to 7.90 from 7.99 Last Week
As airports and airlines struggle to efficiently serve the traveling public, passengers will need to continue to remain patient and to build in extra buffer time as they travel. The shortage of airline and airport industry staff is even having an effect even on the disembarkation process.
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Passenger Tracking Provide Airports With Insight Into Ever-Changing Consumer Demands, Standards
Products like Thanks Again from GlidePathCX, which provides ecommerce solutions in airports, prove their value in the form of a rewards program active in many airport shops and restaurants around the country, which can provide discounts, loyalty points and other savings in exchange for access to user data.
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GlidePathCX’s Airport Industry Sentiment Score Dropped to 7.99 from 8.12 Last Week
Airlines, airports, and airport vendors alike are facing similar challenges when it comes to providing a high level of customer service. However, no matter what goes wrong during the passenger journey, and regardless of the cause, the airport tends to always get the blame.
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A Conversation with Ed Puckhaber of Thanks Again and GlidePathCX
We met with Ed Puckhaber, the co-founder and chief operating officer of Thanks Again, a B2C airport loyalty platform, and GlidePathCX, a B2B company focused on improving the passenger experience and maximizing airport value.
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GlidePathCX’s Airport Industry Sentiment Score Increased to 8.12 from 7.89 Last Week
The rise in passenger sentiment can be attributed partially to lower expectations Given the relentless media portrayal of an airline industry in turmoil in both the U.S. and Europe, passengers seem resolved to the fact that their summer air travel experience may turn chaotic.
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Dufry to Buy Benettons’ Autogrill, Forming $6 Billion Group
The Benettons, who control Autogrill, will transfer their 50.3% stake to Dufry, receiving 0.158 new Dufry share for each Autogrill share, according to a statement early Monday. The Italian family will own as much as 25% of the group after the combination.
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GlidePathCX’s Airport Industry Sentiment Score Declined to 7.89 from 7.95 Last Week
The Friday that kicked off the 4th of July weekend reached a new low sentiment score of 7.05 out of 10.0 as passengers voiced their displeasure over canceled flights.
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Economy passengers could soon lie down on airplanes—meet the airline that’s doing it first
One airline wants to cure to these traveling ailments: Air New Zealand recently announced the world’s first lie-flat “pods” for economy class airplanes, set to debut in 2024.
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GlidePathCX’s Airport Industry Sentiment Score Rose to 7.95 from 7.70 Last Week
During the past 7 calendar days, the U.S. airport industry’s overall sentiment score rose from 3.25% to 7.95 from 7.70, but remained below the pre-covid benchmark of 8.30.
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