GlidePathCX’s Airport Industry Sentiment Score Remained Only Slightly Below the Industry Benchmark Score in the Past Week
San Francisco International Airport (SFO) experienced a crisis in concessions this past week, with a work slowdown/stoppage closing most concessions locations.
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GlidePathCX’s Airport Industry Sentiment Score Dipped Below the Industry Benchmark Score in the Past Week
Security lines at certain airports were extra long this past week, sometimes resulting in hours-long delays.
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GlidePathCX’s Airport Industry Sentiment Score Was Above the Industry Benchmark Score for the Third Week in a Row
Anticipating disruptions due to potential labor actions, including sick-outs and picket lines, airlines and airports are advising passengers to arrive at the airport extra early amidst the ongoing uncertainty.
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ParkMobile Partners with GlidePathCX to Launch a Rewards Program for App Users
Through the partnership, ParkMobile’s 39 million users will earn rewards via the Thanks Again rewards platform when they complete transactions at participating Thanks Again airport parking, shopping, and dining locations.
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GlidePathCX’s Airport Industry Sentiment Score Was Above the Industry Benchmark Score for the Second Week in a Row
Passenger survey responses continue to indicate that there is currently a higher tolerance for inconveniences. In other words, people have been conditioned to have more patience for the various problems and issues that may arise when traveling.
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GlidePathCX’s Airport Industry Sentiment Score Rose to 8.36 from 8.01 Last Week
The U.S. Department of Transportation (DOT) has created a dashboard to “ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate passenger inconveniences when the cause of a cancellation or delay was due to circumstances within the airline’s control.”
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