All posts in Sentiment Score

Amsterdam’s Schiphol airport offered security workers a pay raise of 20% on average to try to solve ongoing staff shortages.

San Francisco International Airport (SFO) experienced a crisis in concessions this past week, with a work slowdown/stoppage closing most concessions locations.

Security lines at certain airports were extra long this past week, sometimes resulting in hours-long delays.

Anticipating disruptions due to potential labor actions, including sick-outs and picket lines, airlines and airports are advising passengers to arrive at the airport extra early amidst the ongoing uncertainty.

Passenger survey responses continue to indicate that there is currently a higher tolerance for inconveniences. In other words, people have been conditioned to have more patience for the various problems and issues that may arise when traveling.

The U.S. Department of Transportation (DOT) has created a dashboard to “ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate passenger inconveniences when the cause of a cancellation or delay was due to circumstances within the airline’s control.”

Come Labor Day weekend, fans of all sports will be able to compare the performance of their favorite airline just like they follow their favorite American football teams embarking upon their regular season schedules.

This issue of cleanliness has become significantly more acute during the pandemic, with some airport passengers saying, for example, “I won’t eat at restaurants at the airport because the airport is so dirty.”

GlidePathCX will continue to closely monitor airport passenger sentiment and related insights and trends.