Tag: Score

As airports and airlines struggle to efficiently serve the traveling public, passengers will need to continue to remain patient and to build in extra buffer time as they travel. The shortage of airline and airport industry staff is even having an effect even on the disembarkation process.

Airlines, airports, and airport vendors alike are facing similar challenges when it comes to providing a high level of customer service. However, no matter what goes wrong during the passenger journey, and regardless of the cause, the airport tends to always get the blame.

The rise in passenger sentiment can be attributed partially to lower expectations Given the relentless media portrayal of an airline industry in turmoil in both the U.S. and Europe, passengers seem resolved to the fact that their summer air travel experience may turn chaotic.

The Friday that kicked off the 4th of July weekend reached a new low sentiment score of 7.05 out of 10.0 as passengers voiced their displeasure over canceled flights.

During the past 7 calendar days, the U.S. airport industry’s overall sentiment score rose from 3.25% to 7.95 from 7.70, but remained below the pre-covid benchmark of 8.30.

During the past 7 calendar days, the U.S. airport industry’s overall sentiment score average fell 3.75% to 7.7 from 8.0 as airlines continued to cancel flights amid ongoing staffing shortages.

The U.S. airport industry’s passenger sentiment score did not exceed the industry benchmark over the past 7 days as passengers remain frustrated with staffing shortages.

The U.S. airport industry’s passenger sentiment score surpassed the industry benchmark of 8.3/10.0 on Friday, June 3rd and on Sunday, June 5th.