The U.S. airport industry’s passenger sentiment score surpassed the industry benchmark of 8.3/10.0 on Friday, June 3rd and on Sunday, June 5th.
June 10, 2022 @ 10am EDT
On 2 of the past 7 calendar days, the U.S. airport industry’s overall sentiment score was above the pre-COVID industry benchmark of 8.3 out of 10.0. On Friday, June 3rd, the GlidePathCX Score was 8.33 and on Sunday, June 5th, the GlidePathCX Score was 8.35.
GlidePathCX sent more than 1 million engagement emails to U.S. airport passengers last week. The majority of these emails contained a Passenger Experience Survey, with overall sentiment measured on a scale of 1 to 10 (10 being the best).
GlidePathCX’s Sentiment Score was calculated for each airport on a near real-time basis via the company’s proprietary Insight360SM dashboard. The resulting data was then aggregated to calculate a sentiment score for the U.S. airport industry as a whole.
For the week ending June 10th, the percentage of business traveler respondents was 18.9% vs. 81.1% for leisure travelers.
For the week ending June 10, 2022, weekend (leisure travelers) offered a higher opinion of their overall airport experience, while road warriors (business travelers) who started their trips on Monday were less forgiving of staffing shortages.
GlidePathCX will continue to closely monitor airport passenger sentiment and related insights and trends.