
GlidePathCX’s Airport Industry Sentiment Score Declined 0.4% in the Past Week to Remain Short of the Industry Benchmark
Amsterdam’s Schiphol airport offered security workers a pay raise of 20% on average to try to solve ongoing staff shortages.
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GlidePathCX’s Airport Industry Sentiment Score Remained Only Slightly Below the Industry Benchmark Score in the Past Week
San Francisco International Airport (SFO) experienced a crisis in concessions this past week, with a work slowdown/stoppage closing most concessions locations.
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GlidePathCX’s Airport Industry Sentiment Score Dipped Below the Industry Benchmark Score in the Past Week
Security lines at certain airports were extra long this past week, sometimes resulting in hours-long delays.
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GlidePathCX’s Airport Industry Sentiment Score Was Above the Industry Benchmark Score for the Third Week in a Row
Anticipating disruptions due to potential labor actions, including sick-outs and picket lines, airlines and airports are advising passengers to arrive at the airport extra early amidst the ongoing uncertainty.
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GlidePathCX’s Airport Industry Sentiment Score Was Above the Industry Benchmark Score for the Second Week in a Row
Passenger survey responses continue to indicate that there is currently a higher tolerance for inconveniences. In other words, people have been conditioned to have more patience for the various problems and issues that may arise when traveling.
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GlidePathCX’s Airport Industry Sentiment Score Rose to 8.36 from 8.01 Last Week
The U.S. Department of Transportation (DOT) has created a dashboard to “ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate passenger inconveniences when the cause of a cancellation or delay was due to circumstances within the airline’s control.”
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GlidePathCX’s Airport Industry Sentiment Score Dropped to 8.01 from 8.24 Last Week
Come Labor Day weekend, fans of all sports will be able to compare the performance of their favorite airline just like they follow their favorite American football teams embarking upon their regular season schedules.
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GlidePathCX’s Airport Industry Sentiment Score Jumped Up to 8.24 from 7.93 Last Week
This issue of cleanliness has become significantly more acute during the pandemic, with some airport passengers saying, for example, “I won’t eat at restaurants at the airport because the airport is so dirty.”
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GlidePathCX’s Airport Industry Sentiment Score Decreased to 7.93 from 8.20 Last Week
GlidePathCX will continue to closely monitor airport passenger sentiment and related insights and trends.
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GlidePathCX’s Airport Industry Sentiment Score Rose to 8.20 from 7.90 Last Week
Even if operational efficiencies are not yet back to pre-pandemic levels, airport customers are coming to grips with the fact that it will be quite some time before things level set.
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