red airplane

GlidePathCX’s Airport Industry Sentiment Score Dropped to 7.99 from 8.12 Last Week

Airlines, airports, and airport vendors alike are facing similar challenges when it comes to providing a high level of customer service. However, no matter what goes wrong during the passenger journey, and regardless of the cause, the airport tends to always get the blame.

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GlidePathCX’s Airport Industry Sentiment Score Increased to 8.12 from 7.89 Last Week

The rise in passenger sentiment can be attributed partially to lower expectations Given the relentless media portrayal of an airline industry in turmoil in both the U.S. and Europe, passengers seem resolved to the fact that their summer air travel experience may turn chaotic.

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Dufry to Buy Benettons’ Autogrill, Forming $6 Billion Group

The Benettons, who control Autogrill, will transfer their 50.3% stake to Dufry, receiving 0.158 new Dufry share for each Autogrill share, according to a statement early Monday. The Italian family will own as much as 25% of the group after the combination.

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GlidePathCX’s Airport Industry Sentiment Score Declined to 7.89 from 7.95 Last Week

The Friday that kicked off the 4th of July weekend reached a new low sentiment score of 7.05 out of 10.0 as passengers voiced their displeasure over canceled flights.

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photo of air new zealand in flight

Economy passengers could soon lie down on airplanes—meet the airline that’s doing it first

One airline wants to cure to these traveling ailments: Air New Zealand recently announced the world’s first lie-flat “pods” for economy class airplanes, set to debut in 2024.

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GlidePathCX’s Airport Industry Sentiment Score Rose to 7.95 from 7.70 Last Week

During the past 7 calendar days, the U.S. airport industry’s overall sentiment score rose from 3.25% to 7.95 from 7.70, but remained below the pre-covid benchmark of 8.30.

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GlidePathCX’s Airport Industry Sentiment Score Dropped to 7.7 from 8.0 Last Week

During the past 7 calendar days, the U.S. airport industry’s overall sentiment score average fell 3.75% to 7.7 from 8.0 as airlines continued to cancel flights amid ongoing staffing shortages.

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GlidePathCX’s Airport Industry Sentiment Score Averaged an 8 out of 10 Last Week

The U.S. airport industry’s passenger sentiment score did not exceed the industry benchmark over the past 7 days as passengers remain frustrated with staffing shortages.

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GlidePathCX’s Airport Industry Sentiment Score Exceeded Benchmark on 2 of the last 7 days.

The U.S. airport industry’s passenger sentiment score surpassed the industry benchmark of 8.3/10.0 on Friday, June 3rd and on Sunday, June 5th.

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