
GlidePathCX’s Airport Industry Sentiment Score Dropped to 8.01 from 8.24 Last Week
Come Labor Day weekend, fans of all sports will be able to compare the performance of their favorite airline just like they follow their favorite American football teams embarking upon their regular season schedules.
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GlidePathCX’s Airport Industry Sentiment Score Jumped Up to 8.24 from 7.93 Last Week
This issue of cleanliness has become significantly more acute during the pandemic, with some airport passengers saying, for example, “I won’t eat at restaurants at the airport because the airport is so dirty.”
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GlidePathCX’s Airport Industry Sentiment Score Decreased to 7.93 from 8.20 Last Week
GlidePathCX will continue to closely monitor airport passenger sentiment and related insights and trends.
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Boston Logan Airport Launches BOS Rewards
Passengers can enroll in the BOS Rewards program on the FlyLogan app or on BOSRewards.com free of charge, earn points whenever they make purchases, and then redeem those points for airline and hotel rewards, retail gift cards, rideshare credits, and other prizes.
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GlidePathCX’s Airport Industry Sentiment Score Rose to 8.20 from 7.90 Last Week
Even if operational efficiencies are not yet back to pre-pandemic levels, airport customers are coming to grips with the fact that it will be quite some time before things level set.
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GlidePathCX’s Airport Industry Sentiment Score Declined to 7.90 from 7.99 Last Week
As airports and airlines struggle to efficiently serve the traveling public, passengers will need to continue to remain patient and to build in extra buffer time as they travel. The shortage of airline and airport industry staff is even having an effect even on the disembarkation process.
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Passenger Tracking Provide Airports With Insight Into Ever-Changing Consumer Demands, Standards
Products like Thanks Again from GlidePathCX, which provides ecommerce solutions in airports, prove their value in the form of a rewards program active in many airport shops and restaurants around the country, which can provide discounts, loyalty points and other savings in exchange for access to user data.
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GlidePathCX’s Airport Industry Sentiment Score Dropped to 7.99 from 8.12 Last Week
Airlines, airports, and airport vendors alike are facing similar challenges when it comes to providing a high level of customer service. However, no matter what goes wrong during the passenger journey, and regardless of the cause, the airport tends to always get the blame.
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A Conversation with Ed Puckhaber of Thanks Again and GlidePathCX
We met with Ed Puckhaber, the co-founder and chief operating officer of Thanks Again, a B2C airport loyalty platform, and GlidePathCX, a B2B company focused on improving the passenger experience and maximizing airport value.
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GlidePathCX’s Airport Industry Sentiment Score Increased to 8.12 from 7.89 Last Week
The rise in passenger sentiment can be attributed partially to lower expectations Given the relentless media portrayal of an airline industry in turmoil in both the U.S. and Europe, passengers seem resolved to the fact that their summer air travel experience may turn chaotic.
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