Tag: Airports

The U.S. Department of Transportation (DOT) has created a dashboard to “ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate passenger inconveniences when the cause of a cancellation or delay was due to circumstances within the airline’s control.”

Come Labor Day weekend, fans of all sports will be able to compare the performance of their favorite airline just like they follow their favorite American football teams embarking upon their regular season schedules.

This issue of cleanliness has become significantly more acute during the pandemic, with some airport passengers saying, for example, “I won’t eat at restaurants at the airport because the airport is so dirty.”

GlidePathCX will continue to closely monitor airport passenger sentiment and related insights and trends.

Even if operational efficiencies are not yet back to pre-pandemic levels, airport customers are coming to grips with the fact that it will be quite some time before things level set.

As airports and airlines struggle to efficiently serve the traveling public, passengers will need to continue to remain patient and to build in extra buffer time as they travel. The shortage of airline and airport industry staff is even having an effect even on the disembarkation process.

Airlines, airports, and airport vendors alike are facing similar challenges when it comes to providing a high level of customer service. However, no matter what goes wrong during the passenger journey, and regardless of the cause, the airport tends to always get the blame.

The rise in passenger sentiment can be attributed partially to lower expectations Given the relentless media portrayal of an airline industry in turmoil in both the U.S. and Europe, passengers seem resolved to the fact that their summer air travel experience may turn chaotic.